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FAQ

When can I expect to start receiving my Barbell Box after I have subscribed?

 If you have signed up on or before the 20th of each month, your Barbell Box will ship by the 13th of the following month. If you sign up after the 20th of the month unfortunately your Barbell Box shipment will have to wait a month. For example, if you subscribe on January 20th, your Barbell Box will ship by February 13th. If you subscribe on January 21st, your first Barbell Box will ship by March 13th.

 

When will I be billed on my account?

The first time you subscribe, your payment will be processed for your first shipment IMMEDIATELY. Afterwards, payments will be processed on the 15th of each month. On first shipments, if your order is placed before or on the 20th, re-billing will start the 15th of the following month. On orders placed after the 20th, re-billing will begin on the 15th of 2 months later.

 

When do you ship the boxes?

 We ship on the 13th of each month, except when those days fall on weekends or holidays, in which case we will begin shipping boxes on the next postal work day.

 

How do I send a single box as a gift?

 If you would like to only send one box to someone as a gift, just sign-up, using THEIR custom info on the signup page (to the best of your knowledge, or just ask!), and once you receive the confirmation email that you have subscribed, you can log back in and cancel your subscription. You must do this before the 15th of the following month, or you will be re-billed for an additional month.

 I've been waiting patiently for my Barbell Box subscription, where is it!?! What if my package was lost in the mail?

 Contact us ASAP if it's past the week of the 16th of the following month and your Barbell Box is MIA (missing in action). We know how important new supplements and fitness gear are every month for your fitness goals and we will work with the post office to track it down and send you another box if need be.

 

 What's in the box?

 Now what fun would it be if you already knew what you were getting? That is sort of the allure of having a monthly subscription. If you want to know before you get it, then our box might not be for you, and that’s fine! We know we can’t please everyone 100% of the time. Just don’t be jealous of your buddies when they are bragging about all the cool stuff they got! Check out our videos, and send us your own photos and videos. We will have random giveaways based on subscriber interaction on social media, so don’t be shy to post pictures of you using all the great stuff you got in your Barbell Box!

  

Are the boxes themed?

 Yes, each box will be themed. For us, this is one of the most enjoyable parts of creating each box, and we look forward to sending some of the stuff we’ve found!

 

When will I be billed on my account?

 The first time you subscribe, your payment will be processed for your first shipment immediately. Afterwards, payments will be processed on the 15th of each month.

 

 How long is the subscription I am signing up for?

 Your subscription will auto-renew until you cancel. Cancel anytime. No contracts. We don’t like to be tied into contracts either, so we certainly don’t expect you to. However, we hope you love your subscription so much, that you continue to use our service for many, many years to come!

 

When will I receive my last Barbell Box if I cancel my subscription?

If you cancel before the 15th, you will not receive a Barbell Box the next month. If you cancel on or after the 15th, you will receive one more Barbell Box the following month. This question only pertains to those that have already received their first shipment and are on a standard billing cycle.

 

 I noticed my name/address/phone # is wrong after I signed up. Can you change this for me?

You can sign in to your account and make these changes any time before each month’s shipment. Make sure it’s right before then, or you may not get your box for a while!

  

Why didn't I get my package?

 It is the customer’s responsibility to enter their information at checkout correctly and double check it in their account settings. We have no way of knowing what your correct address should be. Please verify address and email address in your account settings.

 

What happens if my card is declined by my financial institution?

We will try and bill you again over the next ten days. During that time you can add funds to your account, edit payment information, or contact your financial institution’s fraud department to make sure they aren’t flagging our system from processing the payment. If none of this happens, they will automatically skip that month and resume being billed the following month.

 We hope we have answered most of your questions. If you still can’t find the answer you are looking for, please email us at

info@thebarbellbox.com.